Shipping & Returns

Shipping

Every order at ShenYun Shoes ships free to any address in the United States. Orders are packed and handed to the carrier within 24-48 hours of payment, Monday through Friday.

Expect your package 4-8 days after it ships. Occasionally — during busy periods or to remote areas — delivery can stretch to roughly two weeks, so please treat the dates as estimates, not promises.

You will receive a shipping confirmation with tracking details. Please allow up to 48 hours after dispatch for the carrier's tracking to update. Double-check your address at checkout; if you spot a mistake, email [email protected] right away and we will try to correct it before the package leaves.

Returns & Refunds

Not right for you? You have 30 days from delivery to return or exchange an item, provided it is unused and in its original packaging.

Email [email protected] with your order number to request a return — we will send you the steps to follow. Refunds are issued to your original payment method within 5-10 business days of us receiving the item. The cost of sending an item back is the customer's, unless we sent the wrong item or it arrived damaged or defective.

For damaged, defective or incorrect items, write to [email protected] within 30 days of delivery and attach a photo. A replacement or full refund follows, with return shipping covered by us.

Where to Send Returns

ShenYun Shoes
1300 E Millbrook Rd, Raleigh, NC 27609

Only ship an item back after we have approved the return by email.

• Questions? Write to us anytime at [email protected].
• More information is available at www.shenyunshoe.com.